Terms of Service

These general terms and conditions apply to eatmondo.com, operated by Collective Brain GmbH, Kattrepelsbrücke 1, 20095 Hamburg, Germany (hereinafter "eatmondo").

1. Scope

1.1. The business relationship between eatmondo and the customer (hereinafter "coach") is governed exclusively by the following general terms and conditions in the version valid at the time of the order.

1.2. You can reach our customer service for questions and complaints on business days from 9:00 to 18:00 (CET) by phone at +49 40 46 89 67 68 0 and by email at info@collectivebrain.de.

1.3. A consumer within the meaning of these terms is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or self employed professional activity (Section 13 of the German Civil Code, BGB).

1.4. Deviating terms of the customer are not recognised unless eatmondo expressly agrees to their validity.

2. Offers and service descriptions

The presentation of products and services on the website does not constitute a legally binding offer but an invitation to place an order. Service descriptions on the websites of eatmondo do not have the character of an assurance or guarantee. All offers are valid while stocks last, unless stated otherwise for the individual product. Errors and omissions excepted.

3. Ordering process and conclusion of contract

3.1. The coach can complete the ordering process via the corresponding order button.

3.2. By clicking the order button, the customer submits a binding application to purchase the selected product or membership. Before submitting the order, the customer can view and change the entered data at any time, return to the previous step using the browser back function, or cancel the ordering process altogether. Required fields are marked with an asterisk (*).

3.3. eatmondo then sends the customer an automatic confirmation of receipt by email, in which the order is listed again and which the customer can print. The automatic confirmation of receipt only documents that the order has been received by eatmondo and does not constitute acceptance of the application.

4. Prices

4.1. All prices stated on the website of eatmondo include the applicable statutory value added tax.

5. Delivery and availability

5.1. Where advance payment has been agreed, delivery takes place after receipt of the invoice amount.

5.2. If delivery fails through the fault of the customer despite three delivery attempts, eatmondo may withdraw from the contract. Any payments already made will be refunded to the customer without delay.

5.3. If the ordered product or service is not available because eatmondo is not supplied with it by its supplier through no fault of its own, eatmondo may withdraw from the contract. In this case, eatmondo will inform the customer without delay and, where applicable, propose the delivery of a comparable product or service. If no comparable product or service is available, or if the customer does not want it, eatmondo will refund any consideration already provided without delay.

5.4. Customers are informed about delivery times and delivery restrictions (for example the restriction of deliveries to certain countries) on a separate information page or within the respective product description.

6. Payment terms

6.1. The customer can choose from the available payment methods during and before completing the ordering process. Customers are informed about the available means of payment on a separate information page.

6.2. Where payment by invoice is possible, payment must be made within 30 days of receipt of the service and the invoice. For all other payment methods, payment must be made in advance without deduction.

6.3. Where third party providers are commissioned with payment processing, for example PayPal or Stripe, their general terms and conditions apply.

6.4. If the due date for payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.

6.5. The customer's obligation to pay default interest does not exclude eatmondo from claiming further damages caused by the default.

6.6. The customer only has a right of set off if their counterclaims have been legally established or recognised by eatmondo. The customer may only exercise a right of retention insofar as the claims result from the same contractual relationship.

6.7. For membership contracts, the fees are charged monthly, unless a different billing period has been agreed.

7. Retention of title

Until full payment has been made, delivered goods remain the property of eatmondo.

8. Liability

8.1. Without prejudice to the other statutory requirements for claims, the following exclusions and limitations of liability apply to eatmondo's liability for damages.

8.2. eatmondo is liable without limitation insofar as the cause of the damage is based on intent or gross negligence.

8.3. Furthermore, eatmondo is liable for the slightly negligent breach of essential obligations whose breach endangers the achievement of the purpose of the contract, or for the breach of obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer regularly relies. In this case, however, eatmondo is only liable for the foreseeable damage typical for this kind of contract. eatmondo is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

8.4. The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee for the quality of the product has been given, or in the case of fraudulently concealed defects. Liability under the German Product Liability Act remains unaffected.

8.5. Insofar as eatmondo's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

9. Storage of the contract text

9.1. The customer can print the contract text before submitting the order by using the print function of their browser in the last step of the ordering process.

9.2. eatmondo also sends the customer an order confirmation with all order details to the email address provided. With the order confirmation, the customer also receives a copy of these terms and conditions together with the cancellation policy and the information on payment and service conditions. Customers who have registered an account can view their orders in their account area. We store the contract text but do not make it accessible on the internet.

10. Final provisions

10.1. The place of jurisdiction and place of performance is the registered office of eatmondo if the customer is a merchant, a legal entity under public law or a special fund under public law.

10.2. The contract language is English. Legally required information may additionally be provided in German.

10.3. The European Commission provides a platform for online dispute resolution (ODR) for consumers at https://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Last updated: July 2026